Privacy Policy

Milk Privacy Policy

1. Introduction
Milk and its related entities ("we", "us", "our") respect your privacy and value the information you share with us. This Privacy Policy outlines how we collect, use, disclose, and protect your personal information when you engage with our services, website, and other digital platforms.

 

2. How We Collect Your Information
We may collect personal information when you interact with us, including through our website, social media, or direct communications. This information may include your name, contact details, device information (such as operating system version), location data, and log details (such as IP address or browser type).

We store personal information securely on our internal systems, cloud-based platforms, client relationship management software, and offline backups as necessary.

 

3. Purpose of Collecting, Holding, Using, and Disclosing Personal Information
We collect and use your personal information to:

  • Process orders and requests for our services.

  • Communicate with you regarding our products, services, and marketing initiatives (unless you opt out).

  • Respond to inquiries and address any issues you raise.

  • Improve our products, services, and customer experience.

  • Facilitate internal business operations and comply with legal requirements.

We take reasonable steps to ensure the accuracy and security of the personal information we collect.

 

4. What Happens If We Cannot Collect Your Information?
You are not obligated to provide us with your personal information. However, if you choose not to, the following may occur:

  • We may not be able to provide you with our services or enter into a contract with you.

  • We may not be able to inform you about our offerings or promotions.

  • Your experience on our website and digital platforms may be less personalised or functional.

 

5. When Do We Disclose Your Information?
We will never sell, rent, or trade your personal information. We may share your information with:

  • Service providers required to deliver our services to you.

  • IT and security service providers ensuring the integrity of our digital platforms.

  • Your authorised representatives or legal advisors (upon request).

  • Credit reporting agencies or fraud detection entities.

  • Our professional advisors, including accountants, auditors, and legal representatives.

  • Government and regulatory authorities as required by law.

  • Our marketing partners where applicable.

 

6. Our Website and Cookies
Our website (wearemilk.com.au) may use cookies to enhance your experience. Cookies are small data files stored on your device that help us analyse website usage and improve functionality.

We may collect anonymous data for digital marketing and website performance tracking using tools such as Google Analytics, Facebook Business Manager, and other advertising platforms. This data does not contain personally identifiable information.

If you prefer not to receive cookies, you can configure your browser settings to block them. However, this may impact website functionality.

Links to Third-Party Websites
Our website may contain links to external sites. We do not control or take responsibility for the privacy practices of third-party websites.

 

7. Security of Your Personal Information
We take reasonable steps to protect your personal information from loss, misuse, or unauthorised access. However, no data transmission or storage system can be completely secure, and we cannot guarantee absolute security.

8. Access and Correction of Your Information
You have the right to request access to the personal information we hold about you and request corrections if necessary. To do so, please contact our Privacy Officer at:

Milk
Suite 32/Level 1
285A Crown St
Surry Hills NSW 
Sydney

enquiries@wearemilk.com.au

We will respond to your request in accordance with applicable privacy laws.